It’s possible that accidents may occur during shipment, therefore, you should be ready and know what to do in case your freight is lost or damaged during transportation or when it is delivered. To decide what to do when your freight experiences a problem, here are some steps.

Inspect delivered freight

Examine the delivered freight carefully, paying close attention to every little detail, component or item. If necessary, examine packages as there may be hidden damage. Figure out what was taken, lost or damaged. Do not be intimidated by the driver, who may claim to be rushing to complete the next trip; you have a right to record all the relevant information.

Talk to your broker or carrier

Make contact with the shipping firm. Your cargo could perhaps be delayed rather than lost entirely. Unfortunately, delays in transportation are to be expected and might happen for a variety of reasons. You should get in touch with the logistics provider as soon as possible. If you are working with them, a third-party logistics provider (3PL) can contact the carrier on your behalf and assist in resolving your issues.

Record the damage

If possible, take notes and photos of everything as it’s better if you have additional supporting evidence. Record any shortages or damages on the bill of lading, and make sure the carrier is informed of the issue as soon as possible. Don’t underestimate the value of cooperation and communication; if the damage or shortage statement is passed on too quickly, carriers may attempt to salvage, redeliver or return the freight.

Never refuse

Never decline a shipment or throw away damaged cargo. Shippers might not get the full amount of the freight claim if they dispose of the shipment. Therefore, try to maintain the integrity of all loads and packages.

Ensure that you pay your bill

As soon as you can, pay the freight bill. Even if the freight is damaged, lost, or stolen, the shipper is still liable for the transportation costs. The claim will be handled by an insurance claim.

Keep all required paperwork on hand:

A copy of the packing slip

A copy of the bill of lading

A copy of the freight bill (paid)

A copy of the invoice outlining the price paid for the goods

A copy of the invoice

A copy of the standard claim form or a letter identifying the shipment and the claim amount

Photographs of the damage

Receiving compensation for missing or damaged cargo may seem straight forward, but it is more important to gather as much data and proof at the time so you can stop further inappropriate load handling.